smartworks.org.uk - Privacy and Cookies Policy

Smart Works Privacy and Cookies Policy - Smart Works

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Smart Works Privacy and Cookies Policy - Smart Works Smart Works Privacy and Cookies Policy - Smart Works Our   locations London Edinburgh Manchester Reading Birmingham Newcastle Home Who we are What we do Where we are Our supporters Get involved News, Events and Press Home Smart Works Privacy and Cookies Policy Smart Works Privacy and Cookies Policy Last updated – 15th May 2018 We want everyone who supports us, or who comes to us for support, to finger confident and well-appointed with how any personal information you share with us will be looked without or used. This Privacy Policy sets out how we collect, use and store your personal information. Personal information as referred to in this Policy ways any personal data or information relating to you that identifies or could identify you personally as described below. The Smart Works Privacy Policy may transpiration so please remember to trammels when from time to time. Who we are How we collect information well-nigh you Information we collect and why we use it Legal understructure for using your information Marketing Sharing your Information Keeping your information unscratched How long we hold your information for Your rights Cookies 1.       Who we are Smart Works are single-minded to protecting your personal information and making every effort to ensure that your personal information is processed in a fair, unshut and transparent manner in vibrations with workable laws governing protection and privacy of personal data (“Data Protection Law”). For remoter information well-nigh our privacy practices, please contact us by: Writing to Smart Works, 89 Shepperton Road, London, N1 3DF Calling us on 0207 288 1770 Emailing to info@smartworks.org.uk References to “we”, “us”, or “our” in this Privacy Policy are references to Smart Works, a visitor limited by guarantee registered in England and Wales, registered visitor number: 3870671; and a soft-heartedness registered in England and Wales, registered soft-heartedness number: 1080609. It moreover refers to our licensed Smart Works centres in Birmingham (‘Smart Works Birmingham’ registered visitor number: 10098116; and a soft-heartedness registered in England and Wales, registered soft-heartedness number: 1168264), Edinburgh (‘Smart Works Edinburgh’ registered visitor number: CS001342; and a soft-heartedness registered in Scotland, registered soft-heartedness number: SC044520), Manchester (‘Smart Works Greater Manchester’ registered visitor number: 09425123; and a soft-heartedness registered in England and Wales, registered soft-heartedness number: 1163594), Newcastle (‘Smart Works Newcastle’ registered visitor number: 11115960; and a soft-heartedness registered in England and Wales, registered soft-heartedness number: 1176547) and Reading (‘Smart Works Reading’ registered visitor number: 09626510; and a soft-heartedness registered in England and Wales, registered soft-heartedness number: 1164723). Each local Smart Works is an independentSoft-heartednessand united to Smart WorksSoft-heartednessthrough a licensing agreement. On occasion we will share your personal information between Smart Works centres but we will only do this when there is a legitimate reason to do so, for example when Smart WorksSoft-heartednessis required to report on the performance of all centres. 2.       How we collect information well-nigh you Everything we do, we do to ensure that we can support unemployed women on their journey when to work. We want to make sure you receive the communications that are most relevant to you, be it through visiting our website or receiving emails, or phone calls. We want to make sure you receive the weightier possible wits when you shepherd an appointment, typesetting on an event, wilt a supporter or make a donation. We collect information from you in the pursuit ways: When you interact with us directly: This could be if you refer someone to us, are booked in for an appointment, ask us well-nigh our activities, register with us for an event, make a donation to us, ask a question well-nigh Smart Works, purchase something online, wield for a job or volunteering opportunity or otherwise provide us with your personal information. This includes when you phone us, send us an email, visit our website or get in touch through the post, or in person. When you interact with us through third parties: This could be if you provide a donation through a third party supplier such as Just Giving or one of the other third parties that we work with and provide your consent for your personal information to be shared with us. When you visit our website:  We gather unstipulated information which might include which pages you visit most using cookies. We may moreover track which pages of the Smart Works website (www.smartworks.org.uk) you visit when you click on links in emails from us. We moreover use “cookies” to help our site run effectively. There are increasingly details unelevated – see ‘Cookies’. We use this information to make improvements to our website and to ensure we provide the weightier service and wits for you. Wherever possible we use unrecognized information which does not identify individual visitors to our website. 3.       Information we collect and why we use it Personal Information Personal information we collect includes details such as your name, age, email address, postal address, telephone number, as well as information you provide in any communications between us.  You will have given us this information whilst booking a Smart Works appointment, organising a meeting, making a donation, registering for an event, placing an order on our website or interacting with us in flipside way. We will mainly use this information: To enable the wordage our cadre dressing and interview coaching service To process your donations or other payments, to requirement Gift Aid on your donations and verify any financial transactions. To provide the services or goods that you have requested. To update you with important legalistic messages well-nigh your donation, an event or services or goods you have requested. To alimony a record of your relationship with us. Where you volunteer with us, to supervise the volunteering arrangement. If you do not provide this information, we will not be worldly-wise to process your donation, sign you up for a particular event, deal with your enquiry or provide goods and services you have requested. We may moreover use your personal information: To contact you well-nigh our work and how you can support Smart Works To organise spare support sessions, for example our Second Dressings Sensitive Personal Information Data Protection Law recognises that some categories of personal information are increasingly sensitive than others (this is tabbed ‘special category’ or ‘sensitive’ personal data). An example of this is information well-nigh ethnic origin. If we collect personal information that is ‘special category’ or ‘sensitive’ then we will only use this information to identify trends and we will not use or share this information without your explicit consent. 4.       Legal understructure for using your information We will only use your personal information where we have one or increasingly of the pursuit legal understructure for doing so: Where we have your freely given, specific, informed and unambiguous consent to use this information for a particular purpose;Consideringwe need to use it in order to enter into or fulfil a contract with you (for example, considering you have placed an order on our website); To protect yours or someone else’s vital interests (e.g. a medical emergency); For us to comply with a legal obligation; and/or Where use of that information is necessary in Smart Works’ ‘legitimate interests’ to help us to supervise and unzip our work as a charity. Whenever we process your personal information under the ‘legitimate interest’ lawful basis, we make sure that we wastefulness our interests versus your legal rights and interests as an individual. In particular, we will not process your personal information in a manner that is privacy intrusive. 5.       Marketing We may contact you well-nigh our work and how you can support Smart Works by phone, email or text message but we will only send uncontrived marketing communications by email or text to individuals at their own personal write where we have their consent or if they have made a purchase and we are sending information well-nigh similar products or services, but you can stop us sending you these liaison at any time by contacting info@smartworks.org.uk or clicking the unsubscribe link at the marrow of the relevant communication. 6.       Sharing your Information The personal information we collect well-nigh you will be used by our staff (and volunteers) at Smart Works so that they can support you or deal with a request or transaction we are inward into with you. We may unroll your personal information: to companies and/or organisations that act as our service providers, who handle information on our behalf and in vibrations with our instructions (called “data processors”). These data processors include IT suppliers, data hosting providers, or payment processors; if we are under a duty to unroll or share your personal information to comply with any legal obligation (e.g. where we have a duty to provide data to the police or courts); to enforce or comply with any agreements you have made with us, for example, where we have to pass personal information to a party who is contracted to provide a service to you or to our legal representatives; to protect the rights or safety of Smart Works or others we deal with. This includes exchanging information with external agencies for the purpose of protecting ourselves versus fraud or safeguarding ourselves (or others) from criminal activity. We will never sell or share your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information well-nigh your web browsing activity. Each local Smart Works is an independentSoft-heartednessand united to Smart WorksSoft-heartednessthrough a licensing agreement. On occasions we will share your personal information with local Smart Works but we will only do this when there is a reason to do so, for example when Smart WorksSoft-heartednessis required to report on the performance of all centres. 7.       Keeping your information unscratched We take looking without your information very seriously. We’ve implemented towardly physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss. Unfortunately the transmission of information using the internet is not completely secure. Although we do our weightier to protect your personal information sent to us this way, we cannot guarantee the security of data transmitted to our website. Our website may contain links to other sites. While we try to link only to sites that share our upper standards and respect for privacy, we are not responsible for the content or the privacy practices employed by other sites. Please be enlightened that advertisers or websites that have links on our website may collect personally identifiable information well-nigh you. This privacy statement does not imbricate the information practices of those other websites or advertisers. Any debit or credit vellum details which we receive on our website are placid securely by Paypal our payment processing partner, equal to the PaymentVellumIndustry Data Security Standards. We never store any payment vellum information ourselves. 8.       How long we hold your information for We only alimony your personal information only for as long as is reasonable and necessary for the relevant worriedness we placid it for, or which may necessary to fulfil statutory obligations (for example, the hodgepodge of Gift Aid). Smart Works has a data retention policy that sets out the variegated periods we retain personal information for in vibrations with our duties under Data Protection Law. The criteria we use for determining relevant data retention periods are based on: various legislative requirements (for example, duties to hold transaction details for tax/accounting purposes); the purpose for which we placid that personal information and where we have identified a unfurled legitimate need to hold that information to serve such purpose; and guidance issued by relevant regulatory authorities including, but not limited to, the UK Information Commissioner’s Office (ICO). Personal information that we no longer need to hold is securely tending of and/or anonymised so you can no longer be identified from it. 9.   Your rights You have various rights in respect of the personal information we hold well-nigh you – these are set out in increasingly detail below.  If you wish to exercise any of these rights or make a complaint, you can do so by contacting info@smartworks.org.uk or calling 0207 288 1770.  If you are not satisfied with our response, you can moreover make a complaint to the UK data protection supervisory authority, the Information Commissioner’s Office (ICO), see – https://ico.org.uk/:Wangleto your personal information:You have the right to request wangle to a reprinting of the personal information that we hold well-nigh you, withal with information on what personal information we use, why we use it, who we share it with, how long we alimony it for and whether it has been used for any streamlined visualization making. You can make a request for wangle self-ruling of charge, unless a request is manifestly unfounded or unreasonable.  Please make all requests for wangle in writing, and provide us with vestige of your identity. Right to object:You can object to our processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something well-nigh your particular situation which makes you want to object to processing on this ground. You moreover have the right to object where we are processing your personal information for uncontrived marketing purposes.  Please contact us as noted above, providing details of your objection. Consent:If you have given us your consent to use personal information (for example, for marketing), you can withdraw your consent at any time. Rectification:You can ask us to correct or well-constructed any inaccurate or incomplete personal information held well-nigh you. Erasure:You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful understructure for keeping it. Portability:if we have placid your personal information on the understructure of having your consent or under a contract, you can ask us to provide you or a third party with some of the personal information that we hold well-nigh you in a structured, wontedly used, electronic form, so it can be hands transferred. Restriction:You can ask us to restrict the personal information we use well-nigh you where you have asked for it to be erased or where you have objected to our use of it. Please note, some of these rights only wield in unrepealable circumstances and we may not be worldly-wise to fulfil every request due to legal exemptions. We may moreover need you to verify your identity surpassing we can fully comply with a request. 10.   Cookies ‘Cookie‘ is a name for a small file, usually of reports and numbers, which is downloaded onto the browser (e.g. Internet Explorer, Safari or Google Chrome) of your device, like your computer, mobile phone or tablet when you visit a website. They let websites recognise your device, so that the sites can work increasingly effectively, and moreover gather information well-nigh how you use the site. A cookie, by itself, can’t be used to identify you. How do we use cookies? We use cookies to distinguish you from other users of our website. This helps us to improve the user experience. No cookies, please You can opt out of all our cookies (except the strictly necessary ones). Find out how to tenancy and delete cookies in your browser. But, if you segregate to refuse all cookies, our website may not function for you as we would like it to. If you have any questions well-nigh how we use cookies, please contact info@smartworks.org.uk or undeniability 0207 288 1770. Copyright © 2018 SMART WORKS. All rights reserved Smart Works Charity, No: 1080609, is a limited visitor registered in England and Wales underVisitorNo: 3870671. With its registered office at Unit 9, 89 Shepperton Road, London, N1 3DF. Privacy and Cookies Policy